Privacy Policy

At Pixelwall, your privacy is not an afterthought — it is a design principle. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit pixelwall.ca or engage any of our web design, development, SEO, or digital marketing services.

This policy is written in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation. We are committed to transparency and to giving you meaningful control over your personal information.

By using our website or services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and contact us to discuss any active service engagements.

Pixelwall collects only the personal information necessary to provide our services and operate our business effectively. This may include:

• Identity InformationYour name, company name, and job title when provided through contact forms or service agreements.
• Contact InformationEmail address, phone number, and mailing address used to communicate with you about your project or inquiry.
• Project & Business InformationDetails about your website, business goals, content, and technical requirements shared during a project engagement.
• Payment InformationBilling details processed through our invoicing system. Card data is handled exclusively by our payment processor and is never stored by Pixelwall directly.
• Technical DataIP address, browser type, operating system, referring URLs, and pages visited — collected automatically when you access our website.
• CommunicationsEmails, form submissions, and any other written correspondence between you and Pixelwall.

We do not collect sensitive personal information such as health data, government identification numbers, or financial account credentials unless strictly required for a specific service and with your explicit consent.

Pixelwall collects personal information through the following methods:

• Contact and quote request forms submitted on pixelwall.ca
• Direct email correspondence and phone conversations
• Signed service agreements and project briefs
• Danju CMS dashboard registrations and activity on client sites
• Automatic collection via server logs, cookies, and analytics tools when you browse our website
• Referrals from third parties such as previous clients or business partners

We will always make it clear at the point of collection what information is required and why. You are never obligated to provide more information than is necessary for the service you are requesting.

Pixelwall uses collected personal information for the following purposes:

• To respond to inquiries, deliver quotes, and onboard new clients
• To plan, develop, and deliver web design, development, and digital marketing services
• To manage project timelines, communications, and deliverables
• To process payments and maintain accurate billing records
• To send project updates, invoices, and service-related communications
• To improve the performance, content, and usability of pixelwall.ca
• To send marketing communications — only with your explicit opt-in consent
• To comply with applicable legal obligations and resolve disputes

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

Pixelwall does not sell, rent, or trade your personal information to any third party. We may share your information in limited circumstances:

• Service ProvidersTrusted third-party vendors who assist in delivering our services — such as Cloudflare for CDN and security, payment processors, and email platforms — under strict confidentiality obligations.
• Legal RequirementsWhen required by law, court order, or governmental authority, we may disclose information as legally obligated.
• Business TransfersIn the event of a merger, acquisition, or sale of Pixelwall assets, your information may be transferred as part of that transaction. You will be notified of any such change and your rights will be preserved.
• With Your ConsentIn any other circumstance where you have explicitly authorised us to share your information.

All third parties with whom we share data are required to handle your information in a manner consistent with this Privacy Policy and applicable Canadian privacy law.

DanjuAI, our AI-assisted website and business dashboard, lets you optionally connect your Google Account so its assistant can act on your Gmail and Google Drive at your explicit request. If you connect your account, DanjuAI may request the following Google API scopes:

• Gmail — read-onlyTo find and read your own email messages when you ask the assistant to (for example, "find the latest email from a specific sender" or "summarize this thread").
• Gmail — sendTo send an email as you, only after you explicitly instruct the assistant to send a specific message. We always show you the recipient, subject, and body before sending.
• Google Drive — read-onlyTo find and read the content of files already stored in your Drive when you ask the assistant to locate, summarize, or answer questions about a file.

How this data is used. Google user data is used solely to carry out the specific in-app feature you request. We do not use it for advertising, do not sell it, and do not use it to build marketing or analytics profiles. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

AI processing. DanjuAI's assistant is powered by Anthropic's Claude API. When a request requires your Gmail or Drive content, that content is sent to Anthropic solely to generate the response to your specific in-session request. Anthropic does not use API customer content to train its models. We do not store your Gmail or Drive message content on our servers beyond the time needed to process your request.

What we store. We store only an encrypted OAuth token (so your account stays connected) and the connected account's email address, shown to you in the Integrations settings. You can disconnect your Google account at any time from Settings → Integrations, which immediately revokes our access to your Google data.

Pixelwall uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data about site usage. Cookies are small text files stored on your device by your browser.

We use the following categories of cookies:

• Essential CookiesRequired for the website to function correctly. These cannot be disabled without affecting core site functionality.
• Analytics CookiesUsed to understand how visitors interact with our website — including pages visited, time on site, and referral sources. We use this data solely to improve our content and performance.
• Preference CookiesRemember your settings and preferences for a more personalised browsing experience.

You may control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of pixelwall.ca. We do not use cookies for advertising or cross-site tracking.

Pixelwall retains personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Client project records and communications are retained for a minimum of 7 years for legal and accounting purposes.
• Contact form submissions from non-clients are retained for up to 24 months and then securely deleted.
• Website analytics data is retained in aggregate, anonymised form for up to 36 months.
• Marketing opt-in records are retained until you withdraw consent or request deletion.

When personal information is no longer required, it is securely deleted or anonymised in accordance with our internal data handling procedures.

Pixelwall implements reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption on all data transmitted to and from pixelwall.ca
• Access controls limiting data access to authorised Pixelwall personnel only
• Cloudflare security and DDoS protection on all managed properties
• Secure, environment-variable-based storage of all API keys and credentials
• Regular review of third-party service security practices

While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify affected individuals and the relevant authorities as required by law.

Under PIPEDA and applicable Canadian privacy law, you have the following rights with respect to your personal information held by Pixelwall:

• Right of AccessYou may request a copy of the personal information we hold about you at any time.
• Right to CorrectionYou may request that inaccurate or incomplete personal information be corrected.
• Right to Withdraw ConsentWhere processing is based on consent, you may withdraw it at any time — though this may affect our ability to provide certain services.
• Right to DeletionYou may request deletion of your personal information where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
• Right to Lodge a ComplaintYou have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within 30 calendar days.

Pixelwall's website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us without parental consent, please contact us immediately at [email protected] and we will take prompt steps to delete that information.

Pixelwall may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. Any changes will be posted to this page with a revised effective date.

For material changes that significantly affect how we handle your personal information, we will provide advance notice by email to active clients where possible. Your continued use of our website or services following a policy update constitutes acceptance of the revised terms.

If you have questions, concerns, or requests regarding this Privacy Policy or how Pixelwall handles your personal information, please reach out. We are committed to addressing all privacy inquiries promptly and transparently.